Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Mystake, we believe gambling should only ever be enjoyed as a form of entertainment. It is never a reliable way to make money or solve financial problems. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. Gambling is strictly prohibited for anyone under the legal age. If you are under 18, please do not use Mystake or any other gambling service.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to try to win back money lost
- Lying to family, friends, or others about the extent of your gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Spending more time and money on gambling than intended
- Being unable to reduce or stop gambling despite wanting to
- Neglecting work, school, family, or hobbies due to gambling
- Borrowing money to finance gambling activities
- Feeling anxious, irritable, or depressed when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Using gambling to escape problems or negative emotions
Self-Help Tools & Player Protections
Mystake provides responsible gambling tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Wagering Limits: Control the maximum stake per bet
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Session Timers: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you feel you cannot control your gambling
To access these tools, log into your Mystake account or contact our customer support team.
Support Organisations & Helplines
If you are struggling with gambling, professional help is available:
United Kingdom
- GamCare – Free confidential support and counselling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed gambling operators - Gamblers Anonymous – Free peer support meetings
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS-funded specialist treatment
Phone: 020 7054 2345
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help, Reach Out Today
Problem gambling can happen to anyone. If you or someone you know is struggling with gambling, please seek help immediately. There is no shame in reaching out – professional support and treatment are available and effective.
Contact one of the organisations listed above or speak to your GP, who can provide referrals to specialist treatment services.
Remember: It's never too late to ask for help.